A rebuilt mobile app, sharper WhatsApp templates, and longer reply windows

A big update for working on the go, plus refinements to WhatsApp and Meta messaging.

A faster, fully native mobile app

The mobile app has been rebuilt to feel completely native on your phone. Your inbox, contacts, and settings now use your device's own controls, follow its light or dark appearance and text-size preferences, and adopt the latest mobile design. Along the way: fresh app icons, a cleaner sign-in screen, a simpler contacts list, easier inbox filtering, and a long list of polish throughout.

WhatsApp templates that stay in sync

Your WhatsApp message templates now mirror what's in your Meta account automatically. Approval statuses update on their own, templates created in Meta show up without re-entering them, and duplicate rows are cleaned up. When Meta turns a template down, you'll see the real reason instead of a generic error, so you know exactly what to fix.

Reply on Messenger and Instagram for longer

You can now follow up on Messenger and Instagram conversations for up to seven days after a customer's last message, instead of the usual 24-hour window, giving your team much more room to respond.

A cleaner routing view

The routing rule canvas has been simplified for a clearer, less cluttered look.