Voice messages, call recording, and ConnectBetter on mobile

A big update, with new ways to talk to your community and to do it from anywhere.

Calls you can record and search

Start a voice or video call from any conversation and record it. Every recording is transcribed automatically with each speaker named, so you can read back what was said and find the moment that mattered. Admins can turn recording and transcription on or off.

Voice messages

Record, send, and play voice messages right in the conversation, so a quick reply no longer has to be typed.

ConnectBetter on iPhone and Android

Your shared inbox is now a native mobile app. Triage conversations, jump on calls, and reply on the go, with push notifications so you never miss a new message.

Know your volume

A new message volume report shows how many conversations are coming in, forecasts what is ahead, and breaks activity down by day and hour so you can staff for the busy times.

Now in 11 languages

The entire interface is translated into Arabic, Chinese, English, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish, Urdu, and Vietnamese.

Browser notifications

New messages can surface as native browser notifications, not just in-app.