The All inbox, spam that sorts itself, and presence

A big day of releases. The theme: you should be able to see everything, and the things you don't need to see should get out of the way on their own.

One inbox for everything

The new All scope shows every conversation across every team and assignee in a single list, and it is now the default view on both web and mobile. Jump in, see the whole picture, then narrow down.

Spam sorts itself

Suspected spam is now detected automatically and filed into its own Spam inbox. It stays out of your way, but it is never deleted, so a glance is all it takes to confirm nothing real slipped in.

See who's online

The members roster now groups your teammates by presence: online, away, or offline. Notifications got smarter along the way. If you are actively working in ConnectBetter, your phone stays quiet; the moment you step away, notifications follow you again.

Every widget conversation starts with a contact

The chat widget can now ask visitors for their name and email before their first message. No more anonymous threads you can't follow up on.

When a customer unsends, so do we

If someone unsends a message on Instagram or Messenger, it now disappears from your inbox too. What your team sees always matches what the customer sees.

Email that protects your sender reputation

When an email address hard-bounces or a recipient marks your message as spam, ConnectBetter now suppresses that address automatically. Future sends are stopped before they can hurt your deliverability, so the rest of your email keeps landing where it should.

Routing is now Workflows

Same engine, clearer name. Everything you used under Routing now lives under Workflows, which better reflects what it actually does: moving conversations to the right people automatically.

A new home for Broadcasts

Broadcasts has joined the navigation, and WhatsApp templates have moved in. This is the foundation for sending to many people at once. More on that very soon.

Mobile keeps pace

The mobile app gains a notification settings screen with a test push, a notification center with New, Archived, and All tabs, and Android now asks for notification permission on first run.

Quick hits

Disconnect an Instagram account, WhatsApp number, or Facebook Page from one organization and reconnect it to another, cleanly and with clear guidance if it is still attached elsewhere.

Push and email notifications are now delivered independently, so a slow email can no longer hold up the push on your phone.

More redundancy behind the scenes, so routine maintenance on our side never interrupts your day.